Chat is the quickest way to get help. Use in-site chat for real-time answers. It is ideal for account, payments, or game questions.

• How to access: tap the chat icon on the website footer or app menu. Go to Profile > Help > Chat to start.
• Best for: login problems, KYC status, deposit or withdrawal checks, bonus terms, bet settlement, game errors, app guidance.
• Hours and languages: 24×7 in English, Hindi, and Bengali.
• Response time: first reply in 30 to 90 seconds. Most issues resolved in the same chat.
• Tips for faster help:
  • Share your registered mobile number, email, and username.
  • Mention the issue type in one line at the start.
  • Add order ID, UTR, or transaction reference for payments.
  • Upload screenshots of any error message.
  • Keep the chat open until you receive the ticket ID.
• For urgent cases, say “urgent” and state the reason. This helps route you to the right queue.
• Use chat for quick status updates and simple changes. For documents, use email.
• You can request Babu88 live support to transfer your chat to a specialist if needed.

Email is best for detailed queries and documents. Send one issue per email to get a clear answer and a trackable ticket.

• How to send: write from your registered email ID. Include your username, registered mobile number, and a short subject line.
• Suggested subjects: KYC documents, Payment not credited, Responsible gaming limit, Account update, Complaint.
• Best for: KYC submissions, payment proofs, formal complaints, detailed technical logs, responsible gaming requests, verification changes.
• Support email contacts:
  • General: support.in@[SUPPORT_DOMAIN]
  • Payments: payments@[SUPPORT_DOMAIN]
  • KYC: kyc@[SUPPORT_DOMAIN]
  • Complaints: complaints@[SUPPORT_DOMAIN]
  • Responsible gaming: rg@[SUPPORT_DOMAIN]
• Hours: monitored 24×7. Replies sent during all days, including holidays.
• Response time: 2 to 6 hours for most cases. Complex reviews can take up to 24 hours.
• Tips for faster replies:
  • Use a clear subject, for example: “Deposit UTR 12345 not credited – 10:24 IST”.
  • Explain what happened, what you tried, and what help you need.
  • Attach screenshots or PDFs. Mask Aadhaar or PAN except last digits as required.
  • Add timestamps, amounts, method, and bank or wallet name for payments.
  • Keep replies in the same thread to preserve the ticket history.

Prefer to talk to an agent. Call the helpline for direct help and quick guidance.

• How to call: use the India support number shown below or request a call-back in the app under Help > Call-back.
• Best for: urgent payment holds, account lockouts, time-sensitive bet issues, or when chat is not accessible.
• Helpline details:
  • India support number: +91-[HELPLINE_NUMBER]
  • Toll-free number: 1800-[TOLL_FREE]
  • Availability: helpline number is available 24×7.
  • Languages: English, Hindi, and Bengali.
• What to expect: identity verification at the start. The agent may create a ticket and share the ID for tracking.
• Response time: average wait 1 to 3 minutes. Simple issues resolved on the call. Complex issues get a call-back in 2 to 4 hours.
• Tips for faster help:
  • Keep your username, registered mobile, last deposit time and method ready.
  • Call during off-peak hours like late morning or mid-afternoon for shorter waits.
  • Be ready to confirm OTP on your registered mobile if needed.
  • Note your case ID before ending the call.
• You can ask for the Babu88 helpline number to send a follow-up SMS with your ticket ID after the call.

Get quick updates and simple answers on WhatsApp, Telegram, Facebook Messenger, and X. Best for short questions and status checks.

• Platforms and contacts:
  • WhatsApp support: +91-[WHATSAPP_SUPPORT]
  • Telegram: t.me/[TELEGRAM_HANDLE]
  • Facebook Messenger: m.me/[FACEBOOK_PAGE]
  • X (Twitter): @[TWITTER_HANDLE]
• Best for: quick how-to questions, app download links, downtime updates, basic account checks, promo clarifications.
• Hours: monitored 24×7. For account changes or KYC, you may be redirected to chat or email.
• Response time: usually 5 to 20 minutes.
• Safety tips:
  • Save the verified contact from the website before you message.
  • Never share your password, full card number, CVV, or OTP.
  • Support will never ask for remote access to your device.
  • Ask for a ticket ID and keep it for reference.
• For payment proofs or documents, use email instead of social apps.

Facing errors on the app or website. Technical support can diagnose and fix issues related to login, payments, or games.

• How to reach:
  • Live chat: open chat and choose Technical Support from the menu.
  • Email: tech@[SUPPORT_DOMAIN]
  • Phone: +91-[TECH_SUPPORT_NUMBER]
  • If requested, you will receive a ticket link to upload logs or files.
• Best for: login errors, 2FA problems, app crashes, game not loading, stuck bet slips, payment deducted but not credited, withdrawal failures, KYC upload errors.
• Hours: 24×7 triage. Engineering escalations during all days.
• Response time: first triage in 15 minutes on chat. Email replies in 2 to 4 hours. Fix timelines depend on the issue, usually 1 to 24 hours.
• What to include for faster fixes:
  • Screenshots or screen recordings of the error.
  • Device model, OS version, app version, and storage available.
  • Browser name and version if on the website.
  • Network type and speed test result if possible.
  • Transaction IDs, UTR, gateway, amount, and timestamps for payments.
  • Any error codes seen on screen.
• After resolution, you will get a confirmation and steps to verify the fix.

High-tier players get priority queues and dedicated assistance. Access faster chat, call-backs, and a personal manager.

• How to access: open Account > VIP on the app or website to view your tier and contact options. Priority chat appears as a separate button when active.
• Best for: high-value payments, account reviews, event bookings, quick limits and verification, travel notices.
• VIP contacts:
  • Priority chat: visible in the Help menu for eligible players.
  • Priority email: vip@[SUPPORT_DOMAIN]
  • Dedicated support number: +91-[VIP_NUMBER]
• Hours: 24×7 priority queue. Manager call-backs during all days.
• Response time: chat in under 30 seconds, call pick-up under 60 seconds, manager call-back within 30 minutes in most cases.
• Tips to maximise benefits:
  • Keep your preferred language and call-back window updated.
  • Combine related requests in one chat to avoid re-queueing.
  • Use travel notice before moving locations to keep payments smooth.
  • For large withdrawals, share your preferred method in advance so the support team can prepare.